Shipping & Returns
Shipping Information
- Please call us on 1300 731 530 for a quote on shipping to your preferred location.
The tracking details will be emailed once the order is dispatched. If you have not received an order within 10 days, please notify us by email at: orders@aimsmedical.com.au
Currently we only ship within Australia. No international shipping.
Refund and Returns
Your satisfaction is our first priority at AIMS Medical Supplies. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Returns Process
To return an item, please send it to:
Unit 7, 58 Tarnard Drive Braeside Vic 3195 Australia
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.